Delivery and Returns

Delivery and Returns Policy  

While we are finalising our shipping options we have only three simple options

Free Collection and Local Delivery within a 10 mile radius. 

£10.00 UK Standard Delivery 2-4 working days

£50.00 Courier service on very Heavy or Bulky items within the UK. 

We will add more flexible options shortly.  

RETURNS POLICY

Return your items within 14 days to receive a full refund.  Simply send to the below address. Returns are at the customer's cost but do contact us if we can assist with arranging a courier collection for larger items.  For smaller/normal parcels we recommend MyHermes online as a cost effective method of return

Returns Address

oldtownhaus

49 All Saints Street 

Hastings 

East Sussex 

TN34 3BN

Unwanted items must be returned within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time up to 30 days. Unfortunately we are unable to exchange unwanted items with a different item, but you can of course re-order online.

Please ensure all items are packaged securely and sufficiently to withstand delivery. We cannot accept liability for goods lost or damaged in transit. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Refunds will be processed via the payment method used at the time of order. Return postage is at customer's own cost and liability.

If you believe your product is faulty or damaged do get in touch with us on 07876 471778 and we will do our utmost to resolve the situation for you as quickly as possible.